We have spoken a lot about Robotic Process Automation or RPA in our earlier blog posts. RPA offers many advantages for companies in various industry segments, as it can replace high-frequency manual, monotonous, rules-based processes that are crucial for efficient delivery of services.
Today, organizations are under unimaginable pressure to streamline costs, create higher ROI, and enhance productivity. Additionally, there are difficulties related to scarce resources, the absence of skills, and increased operational expenses.
All of these factors have made a way for the successful adoption of RPA. In this blog post, let’s explore some real-world examples of how RPA has helped companies across different industries.
RPA in Finance
With regard to finance and automation, RPA provides exceptional benefits that permit CFOs and other financial experts to act according to factors that govern the world of finance.
Guardian Group is one such example that has effectively leveraged automation. As a leading insurance agency in the Caribbean, the financial firm considered shifting to automation as vital to enhance its services and to make way for ongoing expansion.
The agency has been deploying automation to rapidly do various things. Through automation, the agency has enabled its legacy systems to converse with one another without building refined interfaces or making layers on top of the core code. One crucial application of automation which the organization implemented was a front-end system for cashiers that allowed them to deal with all lines of business. Before that, cashiers were relegated by the line of business and did not have an absolute view of the client. This system turned out to be excessively intricate and challenged the customer service experience. Through automation, cashiers don’t have to undergo such a complex process and do not have to be trained in any fundamental systems, but are able to access all the systems.
RPA in Manufacturing
One of the essential advantages of RPA in manufacturing is that it can create precise reports of production and present a clear picture of the status. It works with effective decision-making and speedy response to production needs. Manufacturing Active Pharmaceutical Ingredients (API) is a cost-intensive and tedious process. Otherwise called bulk drugs, APIs are raw materials utilized in a drug that gives it its therapeutic impact.
While Indian pharmaceutical manufacturers keep on confronting challenges, the business has thrived over many years, inferable from early investments in research and development towards improved manufacturing of medicines. To automate such a particularly complex process, Cipla collaborated with Siemens Ltd to set up one of the first flow-chemistry-based API plants in India.
SIMATIC PCS 7 enhances performance via automating machinery and setting the controls in the hands of the administrator. It likewise improves calculations and comparisons on the shop floor, giving real-time updates of the manufacturing successions in a simple UI, which eliminates any ambiguity for the engineers and limits input mistakes. The digital format likewise permits administrators to screen the overall performance trends of the plant on a laptop or cell phone with only a couple of clicks. This has helped Cipla to save time, diminish wastage, lower energy and utility prerequisites, increase safety, and guarantee better quality.
RPA in Healthcare
There are plenty of automation models in the healthcare industry. Healthcare significantly profits from automated processes. An impressive application of RPA in healthcare is in the payment department of facilities in RCM. Hospitals can automate payment processing and decrease the workload on staff.
Partners In Health (PIH) provides medical care services to the world’s poorest places, banding together with local governments in 11 nations to provide modern medication to those most out of luck. PIH had to build visibility and offer data across its internationally distributed units, optimize information sharing, kill roadblocks, and produce new efficiencies. PIH leveraged Microsoft’s Power Automate to automate a couple of tasks across teams.
PIH tackled an issue with worldwide scale and effect, optimizing processes and reducing monotonous tasks for teams across 11 nations, each with remarkable logistical challenges. By enabling each team with basic low-code tools, the organization is trying to achieve continuous improvement. Each team can build the solutions it needs all alone, with tools any colleague can master. Further, this helped in making data-driven decisions and enhancing the delivery of healthcare services.
RPA in Food and Beverage Industry
Just like other industries, the food and beverage industry is progressively aiming to improve the efficiency of its operations while giving high-quality products. For numerous food and drink organizations, one cutting-edge innovation that can be utilized in the digital transformation journey is RPA.
Coca-Cola Bottling Company United (Coca-Cola United) supplies Coca-Cola products directly to 200,000 retailers and cafés. When Coca-Cola presented its new freestyle vending machine, which relies upon cartridges that are providers to the customer, Coca-Cola United had to optimize its order and invoicing process to scale to demand. Preparing a cartridge replacement required a devoted customer relationship management (CRM) agent to physically push it through a mind-boggling 11-step process including various dissimilar systems, like SAP and the sky’s the limit from there. A single agent could support just 50 freestyle orders; however, almost 50,000 orders were in the line.
By utilizing RPA unattended mode in Power Automate, Coca-Cola United was able to schedule and trigger events that could expand automation of a range of high-volume tasks. Its cloud-based automation solution agent, based on Azure and Microsoft Power Platform, can automatically scale to any work and interoperate with any application. Therefore, the improved process frees the devoted CRM agent, permitting orders from all channels, inbound and outbound call-center agents, field service salespeople, and a customer self-service portal.
RPA in Human Resources
Organizations worldwide have been deploying RPA in their HR offices to save considerable time and permit employees to focus on more significant, human-driven tasks. Since NASA was set up, the agency’s workforce may be defined as full-time employees with intense loyalty to the agency. Notwithstanding, as the workforce transforms, NASA is redefining its workforce to incorporate consultants, freelancers, and even robots.
NASA united with UiPath to deploy RPA across different functions, one such being human resources. RPA permits new opportunities for their human workforce to fortify their range of skills and focus on tasks that require more abstract thought. The HR bot is called George Washington that simplifies many HR activities. It automated the formation of new personal cases in Service Now for transfer positions and new hires.