How Artificial Intelligence is Changing ERP Operations


Ever wondered what makes AI so attractive? It is its capacity to imitate human capabilities in just the blink of an eye. From a robotic tea creator serving you a glass loaded with rich tea, to processing loan applications a lot quicker than their human partners, to personalized web series and film recommendations on Netflix, and it’s just the tip of the iceberg. What’s more, exactly when the rundown seems to end, AI has likewise developed its applications in ERP systems also. 

As indicated by Gartner, by 2020, each software product will utilize artificial intelligence. AI is demonstrating to be an amazing tool to improve operational models and revolutionize business operations across the world.

However, if we go back a couple of years, cutting-edge AI tech was exclusive and luxurious because of underdeveloped tools. It required profoundly skilled people and massive data storage centres for pattern recognition. But today we are in 2021, times have changed and various enterprise software vendors are embracing AI functionalities into ERP solutions nowadays.

Impact of AI on ERP Systems

Artificial intelligence will undoubtedly change how ERP operations will be carried in future. Machine learning technology – a powerful subset of AI that seems to copy human actions would impact organizations, paying little heed to size or industry.

When artificial intelligence becomes a part of your ERP system, it will transform the underlying essence of daily operations. This intelligent technology identifies users’ behavior patterns and automatically carries out daily operations instantly as well as achieving a remarkable level of precision.

However, organizations take note that to experience the immense advantages AI brings to the table, you need to revamp your current tech strategy. Let’s proceed to understand which ERP processes can be transformed using AI.

Sales Management

In sales, AI algorithms could help you in lead scoring,  price optimization, and significantly more. Utilizing AI, you can anticipate next quarter’s income, sales, and so forth, more precisely to effectively manage inventory, assets, and even your sales reps’ performance. With AI, you can suggest to your current customers another product or the modern version of a product they are currently utilizing, by just considering their buying history.

Work Management Process

Let’s consider an example. One of your clients is facing various service issues. Furthermore, unique service issues are in various phases of completion. Not to forget, each issue is taken care of by a different department. Truth be told, a typical ERP system may not be useful in such a situation. 

Then again, AI-empowered ERP systems can effectively plan and schedule the work process of service technicians depending on their skills, availability, and past work history. Attributable to AI’s potential to decipher data from various systems, it keeps the technicians updated about the current status of all the issues, and furthermore recommends the required service parts.

Automation of Routine Tasks

Whenever enterprises are performing any given task through an ERP system, they have to follow a predefined set of practices. Here, AI too can function in the same manner, but effectively. For this, an AI system should be programmed with a bunch of governing rules against each activity. AI is smart enough to apply these allocated rules to make precise decisions and simultaneously a lot quicker than any human.

Subsequently, AI-empowered ERP systems automate routine responsibilities and make them as easy as could be expected; opening up your employees’ significant time to focus on activities that can bring profits to enterprises.

Improving Customer Relationship

Organizations encounter a lot of challenges quite often with regards to customers and customer relationship management. They possibly become more acquainted with a customer when one subscribes, buys or when one faces issues with the delivered product or service. Organizations fail to make stronger relationships with their customers as they don’t make use of relevant resources. But this is not the case in today’s modern world, as cutting-edge AI-powered ERP systems will assist organizations in learning more about their customers followed by providing smart insights that can make a solid brand-client bond.

Predictive Maintenance

An AI-empowered ERP system is more than the above-mentioned aspects. It utilizes the concept of predictive maintenance to evaluate the life of the conveyor belt by examining the real-time status of its constituents. If the analysis shows that the engines and pulleys in the conveyor line are failing to meet expectations, it will notify the concerned manager about it. Further, with such insights, the concerned manager can take immediate action even before a real issue comes up in the conveyor belt, vastly decreasing the impact on efficiency.

What Next?

Things being what they are, would it be a good idea for enterprises to create and execute an AI strategy? In some cases, indeed, it may bode well for enterprises to deploy an AI-based ERP, yet it isn’t proposed to be a siloed initiative. Here, enterprises should assess their most pressing business issues.

Consider the key decisions your enterprises make consistently and what sorts of insights and data would assist them in improving them. There are applications out there that incorporate AI through which companies can make data-driven, uniform decisions and climb up the ladder of growth.

However, we strongly believe that AI should be essential for the foundation on which all ERP systems are built—and soon, it will be. Why would any enterprise not embrace good decision-making delivered through an AI-powered ERP system?

Nonetheless, the way today companies as well as humans use AI to take care of business issues is continually advancing. You probably won’t have a clue about the details of how AI could play a role in your business process improvement processes. However, there is nothing to be sceptical about as this technology is changing ERP platforms and organizations across the globe. What’s more, odds are, the ERP platform you use today or the one you’re thinking about deploying in 2021 may already have AI capabilities. 

So if you wish to have an edge and survive in the ever-evolving, competitive business landscape, adopting an AI-powered ERP system is a smart decision. 

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