RPA Center of Excellence – Exploring Centralized and Decentralized models as per business needs


Numerous and diverse organizations from around the world are adopting robotic process automation (RPA) to ensure that their business operations are more beneficial, have fewer blunders, and improve information security. Fundamentally, RPA is deployed to help organizations strategically pivot as per changing business landscape to fulfil company goals and visions. However, how can organizations know whether RPA is developed and deployed appropriately? How can organizations guarantee stakeholders that everybody had been advised and supporting documentation was well placed? How can organizations ensure that employees were raised to adapt themselves as per what was deployed? That’s when an RPA Center of Excellence (CoE) is required. It optimizes RPA yield, gives structure and enables scalability.

Let’s understand the RPA Centre of Excellence in detail.

What is an RPA CoE?

RPA has demonstrated its value in producing enhancements in efficiency alongside numerous advantages in a high-speed customer-driven market. In any case, executing a well-designed and well-working RPA Center of Excellence (CoE) requires significant understanding, planning, and valuable endeavours.

An RPA CoE empowers enterprises to profoundly deploy RPA and supplant human workers with robots that make business processes quicker, more productive, and have fewer blunders.

An RPA CoE permits organizations to automate the unremarkable tasks that humans are frequently burdened with. While a human labour force is still important to make strategies and administer the business, their need in performing redundant day-to-day tasks will be hugely diminished.

Why Do Enterprises Need an RPA Center of Excellence?

Numerous enterprises are understanding that deploying RPA at scale in silos is quite difficult or probably impossible. An RPA CoE unifies individuals from different disciplines to share information, team up, and deploy automation in a more powerful and streamlined way. The CoE is intended to drive advancement, improvement, and collaboration – it empowers teams to gauge, analyze, and speed up performance.

An efficient RPA CoE is based on a high-performing operation model, which includes:

Organization: CoE is planned within the enterprise context, ensuring RPA is effectively deployed throughout the enterprise. The RPA CoE will impart internal and external responsibilities that will bolster the RPA implementation.

Governance: This ensures transparent and crystal clear RPA policies, processes, and standards are set. Further, it also takes care that all security requirements, compliance regulations, and regulatory standards are met appropriately. 

Technology: When an RPA CoE is set up, it takes the duty of choosing the right automation tools for the right tasks as well as ensuring its maintenance. In simple terms, the RPA CoE is the engineer of a robotic operating environment. 

Processes: The RPA CoE relieves enterprises of wondering whether RPA is deployed in a stable and secure environment. It analyzes the automation opportunities and ensures RPA is implemented in the right environment.

Operations: While RPA offers advantages, it also brings in structural changes like operational change management, modified duties and responsibilities of human workers, etc. Well, all of this is taken care of by the RPA CoE. 

An RPA CoE integrates components of success in a unified automatic style to guarantee the people, tools, and processes inside the infrastructure are moving towards the same direction and producing impact in a scalable fashion.

Now that the implications of an RPA CoE are studied, are you wondering if there is a specific way to deploy RPA CoE? There are three ways in which you can deploy it. Choosing your preferred way depends upon capabilities and the scale for implementing the RPA CoE. 

The Centralized Model

This model permits streamlined RPA proposal management in the initial months of executing automation in the enterprise. Its most notable advantage is how automation goals adapt themselves (at the global level) with the enterprise’s strategy as well as vision. Moreover, a centralized model encourages the procurement of knowledge, and it is more effective from the project’s expenses’ angle.

Likewise, standardization of processes permits reporting regular progress and evaluating them at the enterprise level.

Obviously, this model is definitely not an ideal one. Because of the centralization of competencies, distinguishing processes to be automated will be blocked until business users won’t comprehend which process can and should be automated. At a later stage, there might be trouble with prioritization of already recognized processes and certain business units can feel dissatisfied due to the possibility of them being left out in the automation plans. 

The Decentralized Model

The decentralized model has its attributes spanned across an enterprise with various CoE abilities being controlled by various business units. This model does not burden the local business teams inside the enterprise while, at the same time, assisting them with acquiring momentum and skill. It passes the demand for innovation over to the employees by motivating them to meet business objectives by utilizing RPA. This model is moderately governed, and various business units set up their own CoE rules and designs. 

Indeed, this model has its downsides too. Though this model gives the advantages of economies of scale and expanded capacity, it loses the capacity to adequately comply with standards and controls. It promotes shared best practices within different teams, but is not a powerful way to empower standardization. Further, deploying in a decentralized manner can put a hole in an enterprise’s pockets than a centralized one, as all attributes of the CoE are recreated across the enterprise.

The Hybrid Model

Assigning responsibilities for explicit areas typically results from the requirements of individual BUs. The characteristic feature of this model might be highlighting the robots’ makers both in CoE structures as well as in BUs.

A well-designed CoE should be sophisticated and mature enough to deal with decentralized business unit demands while still having centralized tasks. For example, taking care of the CoE delivery as well as operational help. Simultaneously, every business unit will have its own metrics for improvement, prioritization, and evaluation of automation processes.

However, this model can result in the troublesome administration of the development/consultant RPA team, dissipated on different organizational units. Solid support of the HR team, leaders as well as individuals straightforwardly liable for the professional development of this employee bunch are expected to address potential issues. 

Wrapping Up

An RPA CoE offers varied benefits that can improve capabilities immensely but building a center of excellence that is aligned with your business goals is the right way to move forward.

Connect with us at hello@digitalleaf.io If you think there are more things to consider before we implement an RPA Center of Excellence.

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