Automation Centre of Excellence (CoE)
Most automation projects that began with simple do-this-do-that models are now failing miserably. The reason for failure: not adapting to change. What change? It’s the coming together of three elements that drive growth for tech-led businesses: process, people and platform.
Automation Is Not Just RPA: It needs a CoE to create long-term value.
If automation was just about RPA, our processes would become perpetually seamless. But that is not the case. Read this article by Vamsi Pala to discover more on how to go about making the most of digital transformation through a CoE-driven approach.
The current RPA ecosystem is often efficient in the back office, but customer-facing processes often lag. This misalignment can lead to inconsistencies in the customer experience.